HushotSupport
Support
Questions, bug reports, and feature requests are all welcome. Write to the address at the bottom of this page — it reaches us directly.
Before you write, the answers to the questions people ask most often are below.
Frequently asked questions
- Where are my photos? In the app's own storage on this iPhone. Hushot copies the photo you pick so it can edit it without touching your original. Deleting the app deletes those copies. If you uninstall and reinstall, previous edits are gone — export before you do.
- Does anything get uploaded? No. Every edit runs on this device. The only thing that can leave your device is a redacted diagnostic log (on by default, at most once a day, switchable off in Settings → Data & About).
- Why does the exported photo still show where it was taken? By default Hushot removes GPS, device model, lens and capture-time metadata on export. If you turned that off in the export sheet, it will still be there. We remove a named list of fields — not everything.
- Why is manual redaction not enough for a document? Manual redaction reduces readability; it does not destroy the pixels underneath. Do not use it where that distinction matters, such as an ID document.
- My Flows and Batch are locked. They are part of Hushot Pro. Single-photo editing, redaction, watermarking and export stay free and unlimited. See Settings → Upgrade for the plans, or Restore Purchases if you already subscribed.
- How do I cancel my subscription? Settings → Apple ID → Subscriptions. The renewal stops there; the app does not cancel it for you.
- It says my subscription is not active after I paid. Open Settings → Restore Purchases, or make sure you are signed in to the same Apple Account that made the purchase.
- Diagnostics were uploaded without me noticing. They are on by default so we can find crashes, at most once a day. Turn them off in Settings → Data & About; “Upload now” still works for one-off reports even when the automatic upload is off.
Reporting a problem
- Tell us what you did, what you expected, and what happened instead.
- The app can share a redacted diagnostic report: Settings → Debug Logs → Share Report. It contains action names and outcomes, never your photos or your text.
- Tell us which device and which iOS version you are on.
What to include in a screenshot report
If you report an editing problem, a screenshot of the exported result is far more useful than a description of it. So is the original photo, if you are comfortable sharing it — but that is your call, and the app works fine without it.
支持
问题、缺陷报告与功能建议都欢迎。写信到页面下方的邮箱，会直接到我们手上。
写信之前，先看看下面这些最常被问到的问题的答案。
常见问题
- 我的照片在哪？在这台 iPhone 上 App 自己的存储里。Hushot 会拷贝一份你选的照片，这样编辑时不会动到你的原图。删除 App 会一并删除这些拷贝；卸载重装后此前的编辑会丢失，卸载前请先导出。
- 会上传什么东西吗？不会。所有编辑都在本机完成。可能离开你设备的只有一份脱敏的诊断日志（默认开启、每天最多一次，可在「设置 → 数据与关于」关闭）。
- 导出的照片为什么还带着拍摄地点？Hushot 默认在导出时移除 GPS、设备型号、镜头与拍摄时间元数据。如果你在导出面板里关掉了它，它就还在。我们移除的是一份列明的字段清单，不是全部元数据。
- 手动打码对证件够用吗？不够。手动打码降低内容的可读性，但**不销毁**下面的像素。凡是这点差别要紧的场合（例如身份证件），请不要依赖它。
- 「我的处理流」和「批量」为什么锁着？它们属于 Hushot Pro。单图编辑、打码、水印与导出永久免费且不限次数。方案见「设置 → 升级」；已经订阅过的请用「恢复购买」。
- 怎么取消订阅？「设置 → Apple ID → 订阅」。续期在那里停；App 不会替你取消。
- 付了款却显示订阅未生效。打开「设置 → 恢复购买」，或确认你登录的是当初购买时那个 Apple 账户。
- 诊断日志我没同意就上传了。它默认开启是为了排查崩溃，每天最多一次。可在「设置 → 数据与关于」关掉；即使关了自动上传，「立即上传」仍可手动发一次。
报告问题
- 告诉我们你做了什么、期望发生什么、实际发生了什么。
- App 可以分享一份脱敏的诊断报告：「设置 → 调试日志 → 分享报告」。里面只有动作名与结果，没有你的照片与文字。
- 告诉我们你的设备型号与 iOS 版本。
截图报告里放什么
报编辑问题时，导出结果的截图比文字描述有用得多。放上原图更好——但这由你决定，App 不靠它也能正常工作。